Qafila Al Madina LLC · Momaz

Q Rewards — Terms of Use

Effective 11 August 2026. These terms replace all previous versions.

1. The program

Q Rewards is the loyalty program of Qafila Al Madina LLC (“the Company”), operated at Momaz and other participating Company venues in Oman. The program runs on the Saraya platform; personal information is handled as described at getsaraya.com/privacy.

2. Membership

Joining is free. The program is open to individuals aged 18 or over; employees of the Company and their immediate families are not eligible. One account per person. You must provide accurate information when joining, and you are responsible for keeping access to your card and phone number secure.

Membership is personal. One account per person, used by that person alone: points are awarded only for the member’s own purchases, and an account or card may not be shared or pooled between people. Where a family or group scheme is offered, it will be a separately declared feature with its own terms.

There is no joining reward. Every reward in this program is earned through purchases.

3. Your digital card

Your membership card lives in Apple Wallet or Google Wallet on your phone. It shows your points, your tier and your coupons, and it updates automatically as you use the program. To earn or redeem, show the card’s QR code (or give your registered phone number) at the till BEFORE paying.

4. Earning points

Points are awarded on every qualifying purchase at participating venues, on the amount you actually pay after any discount or points redemption is applied, rounded to the nearest whole point. Points appear on your card immediately.

How fast you earn depends on your tier (see the table below). Every 1 OMR you pay earns the points shown for your tier.

5. Tiers

Your tier is decided by your total lifetime spending in the program — and by nothing else. Redeeming points never lowers your tier.

Tier	Lifetime spending	Points per 1 OMR	Discount	Free coffees / month
Bronze	0 – 149 OMR	1	—	0
Silver	150 OMR – 299 OMR	3	10%	2
Gold	300 OMR – 999 OMR	5	20%	4
Platinum	1,000 OMR and above	5	20%	4

If your card is unused for 6 months, your tier steps down one level — and returns automatically as soon as you visit again. Nothing already earned is ever taken back. Members whose history was carried over from the previous program are protected from this until 1 July 2027.

6. Redeeming points

Points are a discount on your bill: 100 points = 1.000 OMR. A redemption needs at least 25 points, and can cover up to half of any one bill. Points have no cash value, cannot be exchanged for cash, and are not transferable between accounts.

On any single bill you may use EITHER your tier discount OR a points redemption — not both. You choose which at the till.

7. Monthly free-coffee coupons

At the start of every month, Silver members receive 2 free-coffee coupons and Gold and Platinum members receive 4. Coupons expire at the end of that same month and do not roll over. Coupons show on your card and are redeemed at the till.

8. The Discovery Journey — new members

Members who join after the journey’s launch take part automatically. Every journey reward requires a real purchase:

•  Your first purchase earns +50 bonus points.

•  Your first Breakfast purchase earns a free-pastry coupon (expires at the end of that month).

•  Your first Signature drink earns double points on that purchase.

•  Your first Retail purchase (coffee beans, capsules, tea and similar) earns +150 bonus points.

•  Completing all of the above and visiting once more earns the completion rewards: a Discovery badge on your card, a free-coffee coupon, and double points on your next visit.

The journey lasts 90 days from your first purchase. After it ends, remaining steps stop — but everything already earned is yours. Your card shows your journey progress.

9. Point expiry

Points expire 12 months after they are earned if not redeemed. Coupons carry their own expiry as described above.

10. Corrections and disputes

If a purchase was recorded incorrectly, tell the staff or manager at the venue — entries can be corrected, and every correction is recorded. The Company’s determination of points, tiers and rewards is based on its transaction records and is final.

11. Messages

The program may send you service and promotional messages on WhatsApp (card updates, coupons, offers). You can opt out of promotional messages at any time by replying to a message or asking at the venue. Your use of WhatsApp is also subject to Meta’s own terms.

12. Changes and termination

The Company may modify or terminate the program. If the program is terminated, members will have 30 days to redeem remaining points. The current version of these terms is always at this page; material changes take effect from their posting.

By enrolling in the Q Rewards Loyalty Program, you acknowledge and agree to these terms and conditions. If you do not agree, please do not participate in the Program.

For any questions or additional information, please contact our customer service team at info@qafila.net